Physical environments
The buildings and spaces care happens in — life-safety, environmental rounds, inspections, and the upkeep that keeps doors open.
Physical environments · Plant equipment · Medical devices
Hospital maintenance, survey-ready by design.
ServiceDuo is the modern CMMS architected to maintain physical environments, plant equipment, and medical devices — and to scale from a single hospital to an enterprise, multi-site health system.
Built by CMMS specialists with 20 years in healthcare maintenance.
Built to maintain
One platform for everything a hospital runs on.
ServiceDuo is architected to maintain the three domains that keep care delivery running — under one roof, one audit trail, one source of truth.
Plant equipment
Central plant and building systems — generators, boilers, chillers, HVAC, and the electrical infrastructure behind every department.
Medical devices
Biomedical equipment maintained to manufacturer and regulatory standards, with the complete device history surveyors ask for.
Trusted to keep critical hospital equipment compliant and survey-ready.
Pediatric Health Systems
Regional Medical Centers
Multi-Site Health Systems
Survey-Ready Operations
Why teams switch
Legacy CMMS wasn't built for today's surveys.
Most maintenance tools were adapted to healthcare, not built for it — some are factory systems, others are generic IT or business platforms with a maintenance module bolted on. ServiceDuo was architected from the ground up as a healthcare CMMS, with compliance testing at its core — risk-based PMs, AEM strategy, and the audit trail surveyors expect.
Scrambling before a survey
Chasing paper and spreadsheets to prove PM compliance days before The Joint Commission walks in.
Compliance as an afterthought
Platforms retrofitted into a CMMS treat compliance testing as a bolt-on. When a survey is on the line, an afterthought isn't enough.
Audit trails that don't hold up
Reports and history that can't answer "who changed what, when" the way a regulator expects.
The platform
Everything maintenance needs — nothing it doesn't.
A complete CMMS for the full maintenance lifecycle, with compliance built into the foundation rather than bolted on top.
Survey-readiness reporting
PM completion by risk class, compliance matrices, and audit packets ready before the surveyor walks in.
Regulatory-grade audit
An append-only audit trail built to 21 CFR Part 11 — attributable, timestamped, and immutable from day one.
Configurable risk assessment
Build dynamic, scored risk assessments per service line, each with its own criteria and formulas — driving AEM strategy and maintenance-plan decisions.
Automation & business rules
A no-code rules engine routes work, sets fields, and enforces policy automatically — so your standards are applied the same way every time.
Assets, work orders & inventory
Equipment, work orders, parts, stockrooms, purchase orders, and labor — the full maintenance lifecycle in one place.
Dashboards & KPIs
Real-time dashboards, saved-view tiles, and a BI-ready analytics layer your team can point Power BI at.
Enterprise security & tenant isolation
SSO — Entra ID, SAML, SCIM
Configurable roles & permissions
Open API for integrations
Preventive maintenance
A PM engine as dynamic as your compliance program.
ServiceDuo builds preventive maintenance from configurable blocks — mix triggers, targets, and procedures to model exactly how each program runs. Dynamic asset groups keep the right PMs on the right equipment and locations automatically, from routine upkeep to regulatory testing.
See it on your equipment
Triggers
CalendarMeter / runtimeRisk-based intervals
Targets
Single assetDynamic groupsRoutesEquipment & locations
Dynamic groups by
Asset typeModelAttribute
Procedures & sets
PM SetsCompliance testingRegulatory RequirementsInspections & roundsCalibrationOEM / AEM plans
Dynamic groups auto-populate equipment and locations by type, model, or attribute — attach a PM or a full PM Set and every matching asset inherits it.
Mobile & field-ready
Maintenance that travels with your technicians.
The ServiceDuo mobile app puts work orders, PMs, and full asset history in every tech's pocket — online or off. Work gets logged where it happens, not back at a desk.
- Scan-as-you-go. Scan an asset's barcode or QR to pull it up instantly, complete its PM, and move to the next — no hunting, no paperwork.
- Offline-first. Full functionality in basements, mechanical rooms, and dead zones; everything syncs the moment you're back online.
- Built for routes. Walk a route start to finish, scanning and closing tasks as you go, with the next stop always queued up.
Enterprise scale
From one hospital to an entire health system.
ServiceDuo can run the largest, most complex environments — multiple hospitals, campuses, and buildings on one platform. Roll out standardized maintenance and compliance programs across the whole system, while every site keeps the configuration it needs.
Multi-site
Every hospital, campus, and building in one system of record.
Standardize & align
System-wide programs and best practices, with local flexibility per site.
Enterprise-secure
Isolated tenant data and role-based access that hold up at scale.
The difference
Configure anything — without a developer.
What sets ServiceDuo apart isn't a longer feature list — it's an architecture that lets your own team configure, standardize, and scale, without writing a line of code.
Drag-and-drop, no code
Build forms, layouts, dashboards, KPIs, and automation by dragging and dropping. When legacy systems need a team of developers to customize, your own admins configure in an afternoon — and it survives every upgrade.
Database-per-tenant isolation
Every health system gets its own isolated database. Your data is never co-mingled with another organization's.
Survey-ready by design
Compliance reporting isn't an add-on module. It's the reason the platform exists in the first place.
Healthcare-native
Risk ratings, AEM strategy, life-safety codes, and complete device histories — the language and logic your teams already use every day.
Beyond the software
The team that's done this dozens of times.
ServiceDuo is built by Nico Solutions — CMMS/EAM specialists who have implemented and supported healthcare maintenance systems for two decades. We don't just hand you software; we get you live, configured, and survey-ready.
Talk to us about your rollout-
01
Implementation & configuration
Stand up ServiceDuo around your teams, assets, and industry best practices.
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02
Asset data migration & classification
Identify missing inventory, classify assets, and import them clean — scheduled out to the right PMs.
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03
Regulatory PM & compliance setup
Align maintenance plans, risk ratings, and AEM strategy with current regulatory requirements.
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04
On-site training & ongoing support
Hands-on training for technicians and power users, plus support that keeps you compliant month over month.
See ServiceDuo in action.
Tell us about your equipment, your sites, and your next survey. We'll show you how ServiceDuo gets your team ready — and keeps it that way.
Or email sales@nicosolutions.com